9 engineers, 6 weeks, 40 odd phone calls to them, 20 odd back, several shirty emails and I'm up and running!
It was finally put right by a subcontractor who said "For a communications company they're not very good at communication."
I can only agree. I don't know how their call centres are arranged, but I get the impression that for all the automation and entering your phone number, etc. that you have to do, very little is correlated at the other end. Every time I've called the person I've spoken to has been staggered at the number of entries next to my name and the length of time the call has been open - so they must have a record of who I am and what's going on, and yet I still had 2 engineers turn up unaware of each other last weekend, one completely unprepared for the job in hand.
Still, at least I can complain on the internet now.
