[gavnad]

"By law NTL must afford you around fourteen days notice of their intent to debit your account. You maintain that you did not receive any prior notice and indeed the billing Dept advised you that you "should have an email address set up to receive (your) bills". From the gist of your posting this suggests that they are unsure as to whether you have or have not done so."


just 1 think id like to add....ntl are obliged to offer sufficient notice of withdrawal when you pay by DD...its not an obligatory 14 days but generally falls between 5 and 10 working days...this is specified on the DD guarantee part of the DD mandate you may have completed or is verbally given to you should you set it up over the telephone