[desperatemeasure]

For anyone looking for more recent people to contact, I'm not sure that Simon Duffy is still with NTL or not, and I don't care.
I had 9 engineers in total to my house over a period of 6 weeks before I got full internet access. One of them, brain dead Dave, came round 4 times and did a grand total of nothing, checking my line each time and telling me that it was installed wrong. Didn't fix it of course, but arranged for another engineer to come out the week after each time. *****.
Still, I looked on this very page, found Simon's email address and mailed him. I got a reply from a lady and everything got sorted out quite quickly, in fact now I can barely move for NTL calling ME instead of the other way around.
Stupid people in a stupid company unfortunately.
I quote the engineer who finally fixed it for me (worked for a sub-contractor): "For a communications company they seem to have a lot of difficulties communicating."

Quite.

Admin Edit (Stuart): Please don't place the names and email addresses of NTL staff here, unless you have permission from them to do so.