Cable Forum - View Single Post - How am I best going about cancelling my NTL broadband?

emjayhaych · 24-05-2006, 14:16

So you're saying that when I call up customer services I should make sure he's notified of a forwarding address to be used after the date of cancellation? What I've gathered to be the best process so far is this - Call 0800 052 9403 with a month to go until the date you wish to cancel Note down the name of the person you're talking to Tell them a straightforward reason why you want to cancel, and make it clear you're not moving house and taking your NTL service there when you go. Write down the confirmed cancel date. Notify them of a forwarding address to be used after the cancellation..... Send a letter via recorded delivery to NTL House Bartley Wood Business Park Bartley Way Hook Hampshire RG27 9UP In the letter, confirm your account details and your cancellation, the name of the customer service guy you confirmed it with, and the date of the cancellation. Then on the day after the date of cancellation, cancel the direct debit at your bank. If anyone recommends a different method, I'd like to know, thanks!

24-05-2006, 14:16	#4
emjayhaych Inactive Join Date: Feb 2005 Posts: 12	Re: How am I best going about cancelling my NTL broadband? So you're saying that when I call up customer services I should make sure he's notified of a forwarding address to be used after the date of cancellation? What I've gathered to be the best process so far is this - Call 0800 052 9403 with a month to go until the date you wish to cancel Note down the name of the person you're talking to Tell them a straightforward reason why you want to cancel, and make it clear you're not moving house and taking your NTL service there when you go. Write down the confirmed cancel date. Notify them of a forwarding address to be used after the cancellation..... Send a letter via recorded delivery to NTL House Bartley Wood Business Park Bartley Way Hook Hampshire RG27 9UP In the letter, confirm your account details and your cancellation, the name of the customer service guy you confirmed it with, and the date of the cancellation. Then on the day after the date of cancellation, cancel the direct debit at your bank. If anyone recommends a different method, I'd like to know, thanks!