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Originally Posted by sollp
YES, if it mean't that overall they made a saving. Quality and standards mean nothing when they are saving money.
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Exactly.
Its debateable whether they do make a saving company wide though. Cost per truckroll may directly fall, but it will be passed on through other departments/costs, poor customer experience and higher churn.
I expect the figures look fab on paper though, at ntl thats all that counts.
I find it hard to believe that a company the size ntl is now can pay another private firm per truckroll who takes slice of the profit for a cheaper cost than in house. If that is the case then ntl need to be looking closer to home for their problems and inefficiencies.