Cable Forum - View Single Post - How am I best going about cancelling my NTL broadband?

emjayhaych · 23-05-2006, 21:43

Hi, I'm a university student, we've had NTL at our student house for 2 years, and this June I will be needing to cancel our subscription because we're all graduating and moving out. The account is under my name, just for the broadband, we don't subscribe to any TV channels. I'm worried because I've read many horror stories of accounts not being cancelled when wanted, so I wondered if anyone could offer any advise as to the best and most sure-fire way of getting a confirmed cancellation? I intend to use the service til the end of June (I get charged at the end of every month) so I intend to take action now, with a months notice in hand. What is the best action to take to minimise risk of them keeping charging me after the period I wish to cancel by? Should I email, call, write a letter.....? Thanks a lot! Mike

23-05-2006, 21:43	#1
emjayhaych Inactive Join Date: Feb 2005 Posts: 12	How am I best going about cancelling my NTL broadband? Hi, I'm a university student, we've had NTL at our student house for 2 years, and this June I will be needing to cancel our subscription because we're all graduating and moving out. The account is under my name, just for the broadband, we don't subscribe to any TV channels. I'm worried because I've read many horror stories of accounts not being cancelled when wanted, so I wondered if anyone could offer any advise as to the best and most sure-fire way of getting a confirmed cancellation? I intend to use the service til the end of June (I get charged at the end of every month) so I intend to take action now, with a months notice in hand. What is the best action to take to minimise risk of them keeping charging me after the period I wish to cancel by? Should I email, call, write a letter.....? Thanks a lot! Mike