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Zee · 23-05-2006, 20:14

Ok, just got off the phone.

Customer Services had a clue what i was talking about, but said they didn't have the tools to check my modem etc ... so they put my through to Technical Support.

She had no idea what i was saying or what she was saying, which was funny, but the good thing, and i'm gratful to her about it is that i won't be charged for it, or so she says.

She says if no one is in i'll be charged ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£10.

She said she can't promice they will change the modem, but she put it on her notes.

Hopefully they will change the modem this time around since i explained i'm on the 10Mbps service (Before was on 1Mbps then 2Mbps)

The guy/girl (?) is coming round to check it this Saturday, she said i could have it before then but i wouldn't be at home.

All in all i'm happy (so far) unless they don't change my modem, i'll be back on the phone to them and i won't be so nice this time around.

23-05-2006, 20:14	#28
Zee Inactive Join Date: Mar 2006 Location: North West London Age: 36 Services: BT Infinity Option 2, BT Talk Unlimited, Three PAYG, Giffgaff PAYG, Sky TV Entertainment Package Posts: 2,962	Re: NTL 120 Modems DO NOT support 10Mbps Ok, just got off the phone. Customer Services had a clue what i was talking about, but said they didn't have the tools to check my modem etc ... so they put my through to Technical Support. She had no idea what i was saying or what she was saying, which was funny, but the good thing, and i'm gratful to her about it is that i won't be charged for it, or so she says. She says if no one is in i'll be charged ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£10. She said she can't promice they will change the modem, but she put it on her notes. Hopefully they will change the modem this time around since i explained i'm on the 10Mbps service (Before was on 1Mbps then 2Mbps) The guy/girl (?) is coming round to check it this Saturday, she said i could have it before then but i wouldn't be at home. All in all i'm happy (so far) unless they don't change my modem, i'll be back on the phone to them and i won't be so nice this time around.