Cable Forum - View Single Post - 1MB or 2 MB ... ntl dont know & I dont know !

gazpacho_UK · 22-05-2006, 17:07

OK, I am new here and not very technically minded .............
I have been on 1Mb broadband for sometime now and I am now looking at upgrading. After looking at other providers I called NTL today to ask how much notice they would need for cancellation of the service. They asked why I was leaving and I said I could get a better deal with other providers. They then offered me broadband and cable at a discounted rate, but upon investigation the operator informed me that I was already on 2Mb (which was to upgrade without charge to 4Mb by the end of the month) I assured him that I have never upgraded from 1Mb and that my price plan shows that. the operator insisted that I am on 2Mb. I have just used one of the speed tools available and this was the result:

1.95Mbps 249.83 kb/s

Looking at that I would think Iam on 2Mb .... so I have probably shot myself in the foot by bringing this to their attention ......... If anyone has any advice or help I would much appreciate your input !

Chhers

john

22-05-2006, 17:07	#1
gazpacho_UK Inactive Join Date: May 2006 Posts: 8	1MB or 2 MB ... ntl dont know & I dont know ! OK, I am new here and not very technically minded ............. I have been on 1Mb broadband for sometime now and I am now looking at upgrading. After looking at other providers I called NTL today to ask how much notice they would need for cancellation of the service. They asked why I was leaving and I said I could get a better deal with other providers. They then offered me broadband and cable at a discounted rate, but upon investigation the operator informed me that I was already on 2Mb (which was to upgrade without charge to 4Mb by the end of the month) I assured him that I have never upgraded from 1Mb and that my price plan shows that. the operator insisted that I am on 2Mb. I have just used one of the speed tools available and this was the result: 1.95Mbps 249.83 kb/s Looking at that I would think Iam on 2Mb .... so I have probably shot myself in the foot by bringing this to their attention ......... If anyone has any advice or help I would much appreciate your input ! Chhers john