Hello guys. I am the brother of CptCoatHanger. I rang NTL and quite frankly they are a bunch of people who know absolutely nothing about anything.(From my experiences with them). I've rang up 9 times in the past two weeks. 4 Times i've had the phone put down on me, I guess no-one does overtime :'(. The first 2 times that they didn't put the phone down was a mixture of things, they first did some random checks which then probably lied about since they CLEARLY is a problem with the NTL service, then they told me that it was that i had Spyware/Adware...I knew that i didn't have anything of the sort as i'm pretty nerdy and upto date with the latest PC protection stuff. But non the less when i told them this it was a "Ring back if this doesn't solve the problem" type of reply... (/indian_accent)
The second time i rang it was the usual check business, ofcourse nothing was shown to be odd. Then i was told it was probably my Firewall, funny that since i don't use a firewall...
-___- So i said, Mate, it's clearly not my firewall since i don't have one.... Then they said "Do yo use a router" I use one so i said "yea" and they say it's definately a problem with your router... "Call back after you've bought a new one and the problem persists" Too bad other people in Luton are experiencing the same problem and my router is only 4months old or something like that ='(
The third time i rang, i was put on hold for like 20mins whilst they "Ran some checks" which had previously taken 1min w/o hold... Then they came back saying saying open Run, CMD, check the ping to
www.bbc.co.uk, (i'm sure you know the process) and it came back that i was losing packets and general lag. (This is before i changed the proxy) And we established that i was losing packets (No sh*t Sherlock) even though i'd told them that this was the problem. So then they said we're going to take you off the system then re-add you. They did this and nothing changed regarding my packet loss on Team Speak. They said give it an hour to sort itself out then ring back.....
So i rang back saying can you just send a technician round to have a look. And they're like: Well it will cost you "a heafty amount" So i was kind of annoyed that we're paying for a 2mb connection and haven't been able to properly use it. They just said, i'm gonna do some checks... so i said, look your tests will return fine and its not spyware/virus's/adware/ i formatted my PC and the problem is still there its a PROBLEM at YOUR END. Not my end.... Then they just put the phone down and didn't want to help.
NTL are a joke in my oppinion and still 3weeks after i've started having this packet loss problem, nothing has been fixed....
I use a program called ventrilo or TeamSpea(Its where people can communicate whilst playing games) And i can't go on there as i have so much packet loss that i don't hear what people are saying and i just crash from there... So thats my story.
Thanks for reading
