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Originally Posted by opelfruitcase
Yes, I understand completely where you are coming from, but I read that as me (personally) being labeled the same as many of the dimwits within the company. Yes I realise it probably wasn't meant personally but that was still the way it was read. And why do NTL have such 'dimwits' working for them? We'll, first and foremost training is abysmil and they also have a p*ss poor billing system that (IIRC) cost some £300 million only for it to be that bad it gets shelved 3 years after introduction. Oh, and the contempt with which they treat their staff doesn't help in the slightest either.
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Definately not intended to be taken personally, I assure you. As I said earlier, I'm pretty sure that once a few dozen letters arrive on his doorstep you'll see a measurable change in how CS staff are trained and, hopefully, valued for their part in keeping the company sustainable.