Quote:
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Originally Posted by Mr Angry
Opelfruitcase - this is not, in any way, intended as a dig at you or any other staffers who post on these forae in an attempt to help customers who are experiencing difficulties. This is intended as a "wake up call" to customers who are sick, sore and tired of being shunted from pillar to post being told one thing and then another by your less than competent colleagues (who, afterall, are undermining your professionalism).
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Yes, I understand completely where you are coming from, but I read that as me (personally) being labeled the same as many of the dimwits within the company. Yes I realise it probably wasn't meant personally but that was still the way it was read. And why do NTL have such 'dimwits' working for them? We'll, first and foremost training is abysmil and they also have a p*ss poor billing system that (IIRC) cost some £300 million only for it to be that bad it gets shelved 3 years after introduction. Oh, and the contempt with which they treat their staff doesn't help in the slightest either.