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Originally Posted by human being
I cant remember exact dates but its something like this:
april 20th ring ntl and give them one months notice.
may 18th recieve another bill for next month.
ring ntl, they have no record of us giving notice
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And thats where you ring them and request a new 30 day notice, request that in writing and expect them to credit back all rental charges from 20th May onwards.
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Originally Posted by human being
I understand the computer system thing from the original reply though, ive worked in places like that. unfortunately as a customer service monkey you can only do what the computer wants.
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I do object to being referred to as a 'customer service monkey' - I have common sense for a start which customer service monkies generally dont, I could go on but won't.... And for all the millions they've spend on a crass MS .net-based billing system thats only about 3 years old, its being shelved later this year/early next year in favour of Telewest's billing system.