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tonecold · 21-05-2006, 02:40

I work in Tech Support for another company and there is a team of ten of us serving the entire world. 1 and a half minutes is considered an EXTREMELY long time for our customers to wait before the phone is answered. Also, 2 minutes? I have never had the phone answered by NTL in less than TWENTY minutes...

21-05-2006, 02:40	#18
tonecold Inactive Join Date: Feb 2006 Location: Nottingham Age: 43 Services: NTL 1MB BB, Freeview Posts: 49	Re: ntl Customer Charter I work in Tech Support for another company and there is a team of ten of us serving the entire world. 1 and a half minutes is considered an EXTREMELY long time for our customers to wait before the phone is answered. Also, 2 minutes? I have never had the phone answered by NTL in less than TWENTY minutes...