[wadski]

your ping OUT of the NTL network looks fine - the other end of the tracert looks to be the issue.
FYI - Kirklees :
1 <1 ms <1 ms <1 ms 192.168.0.1
2 12 ms 23 ms 6 ms 10.45.192.1
3 13 ms 7 ms 8 ms hudd-t2cam1-b-ge99.inet.ntl.com [80.7.154.173]
4 8 ms 7 ms 17 ms hudd-t2core-b-ge-wan61.inet.ntl.com [80.7.153.12
9]
5 21 ms 42 ms 25 ms hudd-t2core-a-ge-wan71.inet.ntl.com [80.7.153.13
]
6 22 ms 30 ms 10 ms man-bb-a-so-200-0.inet.ntl.com [62.253.188.209]

7 13 ms 13 ms 13 ms ren-bb-b-so-000-0.inet.ntl.com [62.253.185.169]

8 14 ms 15 ms 13 ms ren-bb-a-ae0-0.inet.ntl.com [62.253.185.185]
9 25 ms 26 ms 26 ms bre-bb-b-so-110-0.inet.ntl.com [62.253.185.166]

10 25 ms 26 ms 25 ms telc-ic-1-as0-0.inet.ntl.com [62.253.188.121]
11 27 ms 27 ms 26 ms ldn-b2-link.telia.net [213.248.100.37]
12 26 ms 27 ms 26 ms ldn-bb1-link.telia.net [80.91.249.186]
13 33 ms 34 ms 71 ms prs-bb1-pos6-0-0.telia.net [213.248.64.9]
14 36 ms 33 ms 34 ms prs-b1-pos4-0.telia.net [213.248.70.2]
15 33 ms 34 ms 43 ms prs-tc-i1-link-telia.net [80.91.250.30]
16 * * * Request timed out.