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Originally Posted by KoZz_uK
I'm an experienced dual certified MCSE and not a “NEWB” and to my understanding I personally think that the IP address which has been assigned to the router 82.45.x.x is hindering the speed as it is definitely limited to 4MB!
I'm sure if my router could purge this IP and pull down a WAN IP of 82.35.254.x then my problem would be solved.
Does anyone have any input into what I've specified?
Thanks
KoZz 
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I love it when people flash their certifications
Firstly your CPE IP, be it your router or a PC connected directly to the modem, is completely irrelevant to the speed that your connection runs at. The throttling is actually based on the MAC address of your cable modem so it's not at IP level at all. BY support are dead right on this issue so you may want to wind your neck in a little while you are accusing them of knowing nothing for telling you this.
Secondly flashing an MCSE, even one dual certified, doesn't really impress. While I'm sure it equips you to fix Microsoft servers for WANs it's like me saying a CCIE equips me to bake fine pastries. MCSE is a Microsoft Certification and MS don't produce products for Wide Area Networking and certainly not anything relating to cable modems.
I blame your router at first glance to be honest. I imagine that for someone of your experience the fact that the service runs fine without the router then runs slowly with the router makes it pretty obvious where the issue is most likely to be, namely with the one component that has changed. Check the duplex settings on the LAN side, the speed of the port on the WAN side, and the capabilities of the unit as a whole.
Remember you must always reboot the cable modem when changing the device you are connecting to it in order to clear its' ARP cache.