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Originally Posted by human being
I moved house a couple of months ago, gave ntl a months notice on the phone and cancelled my direct debit. they collected the set top box a couple of weeks ago.
now theyve billed me for another month and when i rang them up they say i have to pay it then theyll credit it back to me. if not they will charge me £10.
that cant be right can it? what if i dont have enough to "lend" them till they pay it back, it was their mistake?
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Its not a mistake, its one of the many wonders of how their billing system Harmony works - indeed other billing systems are probably the same. The problem lies in that when a bill is generated, it doesn't take into account anything that has a pending disconnection - therefore you will get billed a month in advance as normal, but the next bill to be produced following a disconnection will show a credit for that item from the day it was disconnected to the date you were billed for it in your previous bill.
'Lending' is the incorrect term, and saying that your account hasn't been cancelled is factually incorrect unless you have definate proof that there is no pending disconnection on the account (which as mentioned will not show on any bills).