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ntl didnt cancel my account
I moved house a couple of months ago, gave ntl a months notice on the phone and cancelled my direct debit. they collected the set top box a couple of weeks ago.
now theyve billed me for another month and when i rang them up they say i have to pay it then theyll credit it back to me. if not they will charge me £10.
that cant be right can it? what if i dont have enough to "lend" them till they pay it back, it was their mistake?
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