Cable Forum - View Single Post - How can I tell whether I'm on 1MB or 2MB plse?

carrieann · 19-05-2006, 17:12

Hi,
Could someone please tell me if there's a way I can check to see whether I am on 1MB or 2MB?

I changed to 2MB, then just a few hours later I phoned NTL and changed back to 1MB as I didn't really notice any difference.

When I had an engineer out last week because I had problems in staying connected to the Internet, he told me I was still on 2MB and that this was because it would take NTL 28 days before they would put me back to 1MB.

I phoned NTL again and was told that yes, I was still on 2MB. I related to story the engineer told me and she told me that it could be done instantly and she said she'd put me back to 1MB there and then.

I still don't know how to check which one I'm on. The cocky engineer - who told me there was nothing wrong with my connection, just because it was working fine when he was here, and went wrong as soon as he left! - told me there is no way of finding out whether you're on 1MB or 2MB and that only engineers have the code to enter to find out.

Many thanks in advance.

Carrie

19-05-2006, 17:12	#1
carrieann Inactive Join Date: May 2004 Location: Bedfordshire, UK Services: NTL: TV + Family Pack, 2MB Broadband, Landline Posts: 45	How can I tell whether I'm on 1MB or 2MB plse? Hi, Could someone please tell me if there's a way I can check to see whether I am on 1MB or 2MB? I changed to 2MB, then just a few hours later I phoned NTL and changed back to 1MB as I didn't really notice any difference. When I had an engineer out last week because I had problems in staying connected to the Internet, he told me I was still on 2MB and that this was because it would take NTL 28 days before they would put me back to 1MB. I phoned NTL again and was told that yes, I was still on 2MB. I related to story the engineer told me and she told me that it could be done instantly and she said she'd put me back to 1MB there and then. I still don't know how to check which one I'm on. The cocky engineer - who told me there was nothing wrong with my connection, just because it was working fine when he was here, and went wrong as soon as he left! - told me there is no way of finding out whether you're on 1MB or 2MB and that only engineers have the code to enter to find out. Many thanks in advance. Carrie