moon_t the ntl 100 can't get anywhere near 10Mbit so yeah your modem was certainly the problem.
The general concensus from here appears to be that the Indian call centre, and that's all it is a call centre doesn't deserve to be dignified with the title of technical support centre, is useless.
About the only service it appears to provide most of the time is to get customers off the phone, which of course makes ntl ecstatic as we all know they do not and have never cared about customer service beyond paying it lip service in lame internal and external propaganda.
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Originally Posted by Chrysalis
my conclusion is that the routing over ntl's network for the leics area is unoptimal and perhaps using poorer peering links then other areas. Some sites show this eg. newshosting and gigenews providers allow reverse traceroutes and the routes to ntl are different depending on what area you in and go in over different peers/transit so I can see this is probably true for much of the internet.
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That doesn't explain why a speed test inside the ntl network wouldn't score very highly.
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Also I have been told by more then one person that some parts of leics network that are analogue based have been done badly in the days they were installed so this probably affects it and some parts are so bad thats why they cant have broadband. I dont know if this has any bearing on speeds but it would be something to consider.
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No every network everywhere is analogue based, there is no digital component to the bare bones physical layer, even the lasers powering the fibre optics are analogue modulated. Digital signals carried are infact digital running over analogue transport.
Leicester does have its' own unique issues though. Student population and the original network build being two of them, but to blame peering for an internal network speedtest being slow is clearly not appropriate.