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Originally Posted by toots66
Retentions told me my deal was for 12 months but the first bill since then shows everything at 3 months. Customer services say that the system won't handle more than 3 months at a time and the retentions rep will have set a reminder to update this for the next 3 months nearer the time. Does this sound true?
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I was told something similar for my TU24. It remains to be seen whether it actually happens though.
As I scrutinise my monthly ntl bill more closely than any other service I pay for, I'll soon put them right if they 'forget'.