[Zee]

Ok, so lets say my 120 had an "accident" would i be charged for a replacement or be charged for the call-out?

We'd be happy to pay £50 to replace it, but because they are screwing us over each time we pay for a call-out i only find it fair that I do not pay for the modem or the call-out.

They could have saved me all these issues if they had just changed the modem on the first call out, but noooo .... 2nd callout noooo 3rd callout was only £20, £50 for the first 2, but nooooo they still didn't change it.

Damn woman on the phone had no idea what she was on about.

---------- Post added at 19:00 ---------- Previous post was at 18:57 ----------

By the way, i really do appreciate all the help you guys do on this forum, the mods and the normal posters, maybe i haven't said thanks in the past, but i'm saying thanks now!