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Originally Posted by James Henry
It does seem strange that ntl have no problems with upgrading people for free, offering them silly deals to stay, etc, but begrudge replacing modems.
Just phone retentions and threaten to leave that usually hits the spot.
As far as replacing every modem, not going to happen until everyone is on 10Mbit or higher to be honest.
Why not consider a MaxDSL service or ADSL2+ if available, I see that you have Sky and a BT phoneline already.
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Hope you realise that with MAXDSL he could have a 288kbit connection (0.2mbit) - ADSL is heavily distance limited, and with BT's metallic network falling apart, full of aluminium and copper (aluminium kills the adsl signal) there is a good chance the service will be worse than his NTL service now.
Of course if it is close to his exchange AND has good routing then he could get 8mbit.
Stay on 10mbit IMHO mate.