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Zee · 17-05-2006, 16:59

NTL say that the modem is completely fine without a problem then she cut me off when i tried explaining there is a problem (Indian call centre); i know there is a problem with the modem because of the constant disconnections since October, why are they being so mingy with replacing modems?

What would i gain to lie that my modem is having problems, if there was no problem at all, the NTL engineer said that the 120 modems can't properly support 10MB but it'd cost them a lot of money to replace everyone’s modem.

ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£100 on call-outs calls to 0870 numbers, this is costing us a lot and i'm getting no where with them.

I'll try emailing or something, if not fine they can have it their way i'll just pay ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£50 for a swap... this is not fair though that i'd end up paying either money for the modem and money for another engineer to come out.

Why can't they just send me one through the post for free and i'll send this one back...

17-05-2006, 16:59	#6
Zee Inactive Join Date: Mar 2006 Location: North West London Age: 36 Services: BT Infinity Option 2, BT Talk Unlimited, Three PAYG, Giffgaff PAYG, Sky TV Entertainment Package Posts: 2,962	Re: NTL 120 Modems DO NOT support 10Mbps NTL say that the modem is completely fine without a problem then she cut me off when i tried explaining there is a problem (Indian call centre); i know there is a problem with the modem because of the constant disconnections since October, why are they being so mingy with replacing modems? What would i gain to lie that my modem is having problems, if there was no problem at all, the NTL engineer said that the 120 modems can't properly support 10MB but it'd cost them a lot of money to replace everyone’s modem. ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£100 on call-outs calls to 0870 numbers, this is costing us a lot and i'm getting no where with them. I'll try emailing or something, if not fine they can have it their way i'll just pay ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£50 for a swap... this is not fair though that i'd end up paying either money for the modem and money for another engineer to come out. Why can't they just send me one through the post for free and i'll send this one back...