[Zee]

I've now come to the conclusion that the 120 Modems DO NOT support the 10MB service, NTL engineers have said this, and when downloading a large file, once the speed reaches max or a little less, constant cut outs and disconnections.

Since we're paying for a service that we can't use properly because the hardware NTL supply doesn't support it, i demand that NTL replace everyone's modem to a 200 or 250 because we've had to pay £100 in callouts and calls to 0870 numbers with them telling us there is no problem, when they know perfectly well there is a problem.

There is no way i'm going to pay another £50 for a callout, i just want my modem swapped for free now because we've paid to much already to be told bullsh*t from NTL.