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Originally Posted by Gizzy
Im afraid you do have a default proxy.
Try specifying this proxy for all protocols and see what you get:
lutn-cache-2.server.ntli.net
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It's a bit early for pantomime season, but "Oh no I don't"
I get that cache when I go to your link - I use the same lutn caches that you do as I said
OTOH, if I use this link I get a different lutn cache :-
http://megawx.aws.com/support/faq/software/ip.asp
If I go to .rapidshare.de to get a file, I use different caches for different mirrors.
i.e I don't use lutn-cache-2 for every request, there is no default in place here. YMMV, but I very much doubt it.
Unless ntl uses http caches for gaming I can't see how that will be affected [the fact your gaming and others voip traffic is affected suggests it's something else]
As for cancelling send them a registered letter / fax etc - bear in mind minimum contract periods though if you have one, you might be better using the letter to document the problems, if you've already accepted some kind of discount / refund for the problems you've had.
As for localised I meant that it doesn't appear to be the caches - because they are used in a far wider area than the kind of issues that James indicated, e.g LB where I live uses the same caches that you are and despite using lutn-cache-2 I'm not experiencing the problems you're having.
Believe me, if lutn-cache-anything were giving me similar problems I'd shout from the rooftops.