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__spc__ · 16-05-2006, 16:48

If you genuinely find a cheaper deal or combination, call ntl CS and say "I want to talk to someone in disconnections please." Because that's what you want to do.

In putting you through, they will ask why you want to be disconnected. "I have found a cheaper and better combination of services." Then explain what you have.

Because you have a valid 'complaint', you will probably be put through to retentions to re-explain your case. They will review your account, see what you have, then make you an offer. If not, leave - you have a better deal.

16-05-2006, 16:48	#12
__spc__ Inactive Join Date: Jul 2005 Location: Bridgend, UK Age: 55 Services: FreeSat, BT Infinity Posts: 116	Re: Speeds , plz help If you genuinely find a cheaper deal or combination, call ntl CS and say "I want to talk to someone in disconnections please." Because that's what you want to do. In putting you through, they will ask why you want to be disconnected. "I have found a cheaper and better combination of services." Then explain what you have. Because you have a valid 'complaint', you will probably be put through to retentions to re-explain your case. They will review your account, see what you have, then make you an offer. If not, leave - you have a better deal.