Cable Forum - View Single Post - NTL connection problem

Wonker · 16-05-2006, 13:54

Hi guys,

I've had NTL cable installed over a year now and have had few problems except the current issues that I am having and this is something that I have only noticed for the last couple of weeks or so. The problem is that it's cutting out every so often. I have tried rebooting my wireless router and set-top box, but neither of these has had any discernable effect. My TV reception has no problems.

I do a "ping www.google.co.uk -t" in the command prompt to see what's going on, and for between 5-10 bounces pings at between 30-50ms, but then either doesn't respond or jumps to about 1500ms for a couple of pings. It somestimes drops the connecting and doesn't respond to the pings for perhaps another 10. I have disabled all MAC addresses except my own, so I'm definitely the only one making a connection through my wi-fi router.

Any ideas on what the problem could be would be greatly appreciated, I would rather not go straight to NTL telephone support as haven't had the best experiences with them, so if anyone has any suggestions before I resort to them it'd be greatly appreciated,

Thanks!

Edit:

Oh yes! And I'm based in Manchester and when the connection is working, it tends not to be going at it's full potential (1 meg), more half that. Cheers again.

16-05-2006, 13:54	#1
Wonker Inactive Join Date: May 2006 Posts: 4	NTL connection problem - ping spikes Hi guys, I've had NTL cable installed over a year now and have had few problems except the current issues that I am having and this is something that I have only noticed for the last couple of weeks or so. The problem is that it's cutting out every so often. I have tried rebooting my wireless router and set-top box, but neither of these has had any discernable effect. My TV reception has no problems. I do a "ping www.google.co.uk -t" in the command prompt to see what's going on, and for between 5-10 bounces pings at between 30-50ms, but then either doesn't respond or jumps to about 1500ms for a couple of pings. It somestimes drops the connecting and doesn't respond to the pings for perhaps another 10. I have disabled all MAC addresses except my own, so I'm definitely the only one making a connection through my wi-fi router. Any ideas on what the problem could be would be greatly appreciated, I would rather not go straight to NTL telephone support as haven't had the best experiences with them, so if anyone has any suggestions before I resort to them it'd be greatly appreciated, Thanks! Edit: Oh yes! And I'm based in Manchester and when the connection is working, it tends not to be going at it's full potential (1 meg), more half that. Cheers again.