Cable Forum - View Single Post - NTL offering package to challenge talk talk

mini-moog · 15-05-2006, 12:57

Hello, i just thought li'd put my thoughts in.
On Thursday 11/5 i rang retentions and they offered me a deal, saving ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£29 per month overall. This seems fair. The retentions op i spoke to also said that because they were upping the BB speed to 10 meg i'd have to have a modem installed, and that an engineer would call me to arrange this. I did not request a modem, I was told I needed it.

On Friday the engineer rang me to say the appt was for friday afternoon. "No good" I said, there's nobody in and that an appt had not been arranged with retentions. He then said he could sort it for the Saturday morning between 8-1. Saturday cam and no one showed up. at 1pm i rang CS to be todl the appointment was booked in for the afternoon. "No good" I said, "I've got stuff to do and i've already been housebound for 5 hours. I requested that they call the engineer to confirm what time he would arrive. I was told they cannot do that (which i know someone can as they've done it before). After a bit of steam letter, the agent then told me that in fact no one would be arriving on Saturday afternoon as the appointment was for the previous day. Needless to say, this wound me up more. I said that i would be contacting them again on monday to cancel my services.

As of now, no one has contacted me, and i wont be able to put it in writing until later, so I wonder if someone will take the time to call me to apologise for this bumbling idiocy. Mistakes are easy to make, but then to refuse to sort out the issue and try to blame me for missing the non arrangement appointment is appalling.

We'll wait and see...

15-05-2006, 12:57	#367
mini-moog Inactive Join Date: Feb 2005 Location: Manchester Services: 2mb bb, tv and phone Posts: 11	Re: NTL offering package to challenge talk talk Hello, i just thought li'd put my thoughts in. On Thursday 11/5 i rang retentions and they offered me a deal, saving ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£29 per month overall. This seems fair. The retentions op i spoke to also said that because they were upping the BB speed to 10 meg i'd have to have a modem installed, and that an engineer would call me to arrange this. I did not request a modem, I was told I needed it. On Friday the engineer rang me to say the appt was for friday afternoon. "No good" I said, there's nobody in and that an appt had not been arranged with retentions. He then said he could sort it for the Saturday morning between 8-1. Saturday cam and no one showed up. at 1pm i rang CS to be todl the appointment was booked in for the afternoon. "No good" I said, "I've got stuff to do and i've already been housebound for 5 hours. I requested that they call the engineer to confirm what time he would arrive. I was told they cannot do that (which i know someone can as they've done it before). After a bit of steam letter, the agent then told me that in fact no one would be arriving on Saturday afternoon as the appointment was for the previous day. Needless to say, this wound me up more. I said that i would be contacting them again on monday to cancel my services. As of now, no one has contacted me, and i wont be able to put it in writing until later, so I wonder if someone will take the time to call me to apologise for this bumbling idiocy. Mistakes are easy to make, but then to refuse to sort out the issue and try to blame me for missing the non arrangement appointment is appalling. We'll wait and see...