Thread: Speed problems in Luton
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Old 13-05-2006, 22:06   #41
James Henry
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Re: Speed problems in Luton
Quote:
Originally Posted by Gizzy
Yeah, well not high pings ... no pings at all. The tech support insist on me tracert ing at every given opportunity even though I tell them that this will be port 80 and proxied and isn't the actual problem!!
Traceroutes are not proxied. If you're telling them that these are port 80 and proxied then you're wrong.

Quote:
Yes I have been telling NTL for the last 5 days that this is a port routing problem, but of course since I don't work for NTL I must be some dumb f*k who pays there feckin wages.
Sorry I think you're overcomplicating, if you'd just reported slow speeds and packet loss you may have gotten a better result. Remember that you are not dealing with IT gods, these guys aren't paid to understand the ins and outs of the service they are at best trained to solve the most common problems and basic troubleshooting. Will all due going by your opinion that traceroutes go through proxies I'm not convinced you're qualified to come up with weird and wonderful diagnoses either.

I've told you what is almost certainly wrong, and it's probably an area issue, the end result is that your transmissions back to ntl arrive with low power and poor signal quality causing slow speeds, packet loss, etc. Very low latency traffic such as via the caches will help to alleviate, opening multiple connections can also help, however fundamentally you need to report this as a slow speeds issue and stop messing trying to be overly technical talking about 'port routing'.

Quote:
I also notice that torrent software has no problem? Azureus will happily download at 5Mb ... what's going on??? It is because Azureus is an aggressive piece of software that will get the data no matter whats in the way or what?
Opens multiple connections for downloading so helps to overcome issues. Is also why P2P can whore more bandwidth under congestion conditions.

Quote:
One thing I tried today which I hadn't before ... Xbox live ... disconnects frequently but not as laggy, suspect they have had so many complaints from Xbox live users that the ports are wide open for this gaming.
Not sure what you mean here, ports wide open? They would never have proxied or shaped XBL traffic anyway.

---------- Post added at 22:06 ---------- Previous post was at 22:02 ----------

Quote:
Originally Posted by Gizzy
Cancelling monday and they can pick up there modem from the end of the garden. FU NTL
To quote the ntl song:

'We are ntl,
We don't have to yell,
No use phoning us
We won't phone you back and that's the truth
'Cos we're, we're ntl.'

Welcome to the quality customer service of ntl. Never ever ask them to call you back, if you need an engineer get one sorted while on the phone. You seriously need to consider a more expensive premium service, have a look at Zen Internet perhaps, their customer service is good quality.
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