Yeah I've got the new blue modem ... only got NTL BB a month ago because of the ADSL problems. Seriously thinking about going back to ADSL as I could live with disconnects once a week. My modem is stable and sync'd all the time. Stats are:
Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 3
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 0.8 dBmV
Downstream SNR : 41.5 dB
Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 33600000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 61.0 dBmV
Upstream Mini-Slot Size : 2
To check the stats go to
http://192.168.100.1/
Username and password is root
You may need to change the proxy settings again. Just untick the proxy server box in the LAN settings so you can access the modem stats. And tick it again for browsing. You can also add 192.168.100.1 to the local ip addresses in the internet options ... under advanced proxy settings.
Also the 24hrs have passed and no contact from tech support.