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Originally Posted by __spc__
My upgrade via retentions to 10MBps sees me get 5.5Mbps regularly under XP and 9Mbps under Linux. Consistently.
Postcode lottery until ntl can stabilise the 10Mbps...
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Retentions upgrading people at a whim to 10Mbit probably won't help with the stabilisation
OP - the ntl100 is NOT capable of 10Mbit. You will need a new modem, which in theory they'd charge you £50 for swapping out, however with retentions throwing a lot more than this about I'm sure you'll have no probs getting it done for free.