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Originally Posted by IanGuy
How long was it until it was about to expire?
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http://www.cableforum.co.uk/board/sh...t=31482&page=7
29th July.
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The guy you spoke to said he could give you 10mb for £10 you said in a previous post due to being a customer a long time, I've had all 3 packages with them since 1997, and still they seemed to only offer me "3 month trials".
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you only get the 'best' offers if you get transferred to retentions by customer services after you've said you wish to cancel. when you're transferred your details aren't passed - you're just put to another phone queue and then have to say that you've been transferred and give your account details again so you could skip customer services and ring them directly. When I got transferred I then waited in a queue for 10 mins and the phone was answered by a retenions receptionist who said he was picking up my call just to let me know they would be getting to my call as soon as possible and sorry for being busy - he asked why I was calling - I said because I wanted to cancel due to the talktalk offer - he said "oh, well when you get to speak to someone we wont be able to match that".
10 mins later I spoke to someone and was offered a deal to keep me as a customer rather than lose me to talktalk. obviously I view this as excellent service and good reason to forget about talk talk.
customer services had definitely offered to extend my 1mb for £9.99 deal immediately I called which in my opinion was also excellent service.
you may think this is madness to be offering such deals under the counter but the fact is bulldog are enabling here shortly and will be offering their '16meg' product (which is actually upto 24meg).
note I think their staff sometimes refer to retentions by other names eg customer relations.