[huggy]

Same over here in Stopsley. Problems started just over a week ago. I usually use netscape but had the same when i moved over to explorer. 2 seperate comuters-same problem. Phoned tech support yesterday and was told to change proxy. Still appears slower on some websites such as the secure ones. 6 e-mails were taking 30 minutes to come down to me.

Called again today and was told that if i could access my e-mail online via webmail, it meant their bit was ok and it was an outlook problem. Ended up hanging up on her. Called again and they could see a problem with e-mails coming down to me. Suggested it was a spam filter setting being too high at the ntl end. He turned it down a bit and i'll see how i go.

Broadband should work straight away without adjustment to all these settings. Why won't they admit there is a problem in this area. A free upgrade to 4MB is no good if i can't even get the 2MB version