One way around the downloading from FTP is to put the proxy into the FTP for the connection settings, this seems to force the server to fetch the file via HTTP. I get fast downloads this way from FTP.
As I mentioned above, not a good idea to use it fro HTTPS protocol.
Ironic that I can't get it fixed as NTL use my friends car park in High Town!! Maybe I'll have a word and clamp there vans until it's fixed
I'm going to call customer services today and see what they say. If the technicians don't know about it then they won't fix it.
I used to be with PlusNet but changed to NTL for the speed. There support system is excellent, all online and all dealt with by one person allocated to your problem ... unfortunatly in my area the phone wires are aluminium so ADSL is dodgy.
Day 11 ... the saga continues (hopefully not for long)