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Originally Posted by Paul M
Does it say all areas ? No, it will be gradual, like VoD.
Presumably because they still want to keep their existing customers.
Well it did they they hope - but either as Bob said, they were referring to just all TW customers, or they have [very] unrealistic hopes.
They seem to know what they want to do, whether it's what their customers want remains to be seen. I'm not convinced that outsourcing support is a good idea, or the way to improve it. |
think about it a second. You say perhaps they want to keep their customers, and ntl say that talk talk are targeting customers they want to avoid, both statements conflict.
talk talk are targeting customers who will jump at the possibility of free broadband and simply cheap service.
ntl are saying they dont want this type of customer, judging by that statement.
retentions haggling with these customers on the other hand says ntl do want this type of customer.
Doesnt seem cut and dry to me.
Regarding the areas if its gradual then they should say gradual, it just says areas why? because people will assume all areas which of course is rubbish. Gradual isnt even correct, VOD is "not" gradual as its possible some areas will "never" get VOD if ntl dont intend on fully rolling out digital which is the status until someone says otherwise.