Hi rang retentions/customer care and was offered 10meg for 6 months (to be reapplied after 6 months if i ring). said it would take 24 hours to work through the system. 24 hours later still not applied so rang again, this time 10meg was applied, however when i confirmed the price, i was told that it would be £18.99, not the £17.50 "price match" i was told about the previous day. He did say that he couldnt appy £17.50 as the system wouldnt let him. so how on earth are people getting all of these different prices/deals on their accounts.
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