Just had the engineer round. I told him that i had been getting really slow speeds. I showed him the test my speed page (homepage.ntlworld.com/testmyspeed) was only getting 25KB/s
He had some sort of line tester thing with him and said that the connection was strong, checked the ping and was pretty good. Then said, "Well i'm gonna try a new modem and see if that works"
He popped out to his van and appeared with a box containing the rather smart and compact looking blue 250 modem. He removed my old ntlhome 100 pants modem. he connected it up and started entering numbers into his phone, i assumed to send details of the new modem to be registered.
Told me to wait 20 minutes and it should be sorted.
20 mins later:
Thu, 11 May 2006 08:59:20 UTC
1st 512K took 422 ms = 1213.3 KB/sec, approx 9998 Kbps,
9.76 Mbps
2nd 512K took 437 ms = 1171.6 KB/sec, approx 9654 Kbps,
9.43 Mbps
3rd 512K took 438 ms = 1169 KB/sec, approx 9633 Kbps,
9.41 Mbps
4th 512K took 422 ms = 1213.3 KB/sec, approx 9998 Kbps,
9.76 Mbps
Overall Average Speed = approx 9821 Kbps,
9.59 Mbps
Jobs a good un! I can now pay £35 quid a month and actually get 10mb!
For those who are having similar problems (100 and 120 modems) dont hesitate to ring tech support and get your self a new modem. Dont put up with paying for a service you arent using.
Cheers