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Originally Posted by homealone
absolutely, our 'Customer Care' people sometimes get technical queries they can't answer, but they know they can contact our team & get the info they need. "I'll look into that for you sir, and phone you back" - then they make sure they do phone back, once we have done our bit  It isn't rocket science 
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Evidently it is, certain multi-billion pound Nasdaq listed companies appear to have extreme difficulty with it.