Thread: NTL offering package to challenge talk talk
View Single Post
Old 09-05-2006, 15:28   #328
Vlad_Dracul
Inactive
 
Vlad_Dracul's Avatar
 
Join Date: Apr 2004
Location: Wherever I lay my hat, thats my home...
Services: Dispensing wit and wisdom in so far as I am able . P3 500Mhz/ 2Mb BB when it works,no Tv,n
Posts: 1,067
Vlad_Dracul is the helpful oneVlad_Dracul is the helpful oneVlad_Dracul is the helpful oneVlad_Dracul is the helpful oneVlad_Dracul is the helpful oneVlad_Dracul is the helpful oneVlad_Dracul is the helpful oneVlad_Dracul is the helpful oneVlad_Dracul is the helpful oneVlad_Dracul is the helpful oneVlad_Dracul is the helpful oneVlad_Dracul is the helpful oneVlad_Dracul is the helpful oneVlad_Dracul is the helpful oneVlad_Dracul is the helpful oneVlad_Dracul is the helpful oneVlad_Dracul is the helpful oneVlad_Dracul is the helpful one
Re: NTL offering package to challenge talk talk
Quote:
Originally Posted by chocky909
dooper, I'd be inclined to ring cancellations and plain tell them how you feel. Don't bluff about cancelling, but tell them WHY you want to cancel, how it's unfair to offer existing customers deals like these in a back handed fashion. You'll probably be offered a decent discount and hopefully they'll get the message. Up to you though. The cut deals are ruddy competitive and actually match the service I receive.

Just seems odd that even when you're actually SERIOUS about cancelling you're not willing to give them an opportunity to 'sort you out'.

I DO admire your principles though and I agree with them to an extent.



...
Thanks mate..well i did give them a chance. I spent a long time hanging on the phone the other day listeneing to how my call was prioritised etc etc. I waited so long that i got sick of waiting. I have now pulled this months DD (which i accept they are due) and wrote to cancel via recorded del. I expect I will get their full attention later this week...
Vlad_Dracul is offline   Reply With Quote