[Chrysalis]

Originally Posted by JoshGrey

Hi Chrysalis.
I just want to be clear: 19% IS a minority AND it IS significant.

What you say about poor service from ntl might be true BUT if the survey is to be trusted/believed (and you accept that people will change if they are unhappy with a service) your statements about poor service only apply for the 19% minority or else it only applies enough for them to complain when asked. I think it's a little harsh to say that anyone who doesn't regard ntl as a poor isp or hasn't received poor service has been lucky - that refers to more than 80% of its customers. That's what your comments would imply and I don't think that's what you meant.

You're right that ntl made various decisions about how they run their business and eventually time will tell how successful that has been. If they made mistakes then all of their customers will leave (albeit eventually), they will go bust and no one will have to worry about their "poor service" any more

thanks understood now.