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Originally Posted by JoshGrey
If you're happy then you might want to encourage ntl to spread that type of service...if you're unhappy (and you have a choice) then you should go somewhere that makes you happy and leave ntl behind completely.
Somewhere there's probably the 5% or so of unhappy PlusNet customers slating the "ridiculous survey" for putting PlusNet first!! 
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Think it may be higher than 5% of plusnet customers that are unhappy, try looking at their forums. I know quite a few people personally who ditched Plusnet over some botch up that happened just recently. In my opinion a more realistic guide to how good or bad an isp is would be to look & that isp's forum.