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Originally Posted by Darone
If the my bill arrives without the promised reduction, i will simply cancel as i first intended to do.
It's NTL's choice, hold on to a long standing cuctomer or wave bye-bye.
I won't loose any sleep.
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All you have to do is ring them back and ask them to check your account, they should see the discounts. I'd also get the names of whoever you speak to.