|
Re: ntl bottom in USwitch poll.
Paul why are you struggling to believe the results.
What are your reasons for thinking ntl are not a poor provider.
A isp should be measured by its ability to fix things when they go wrong since that is what normally causes a customer to lose satisfaction and to ring up.
Do you think ntl solve problems fast through the normal channels? and people dont have poor service for months?
Do you think they never have billing problems?
Do you think people are happy paying £50 for a modem upgrade when they are already paying for rental?
Do you think everyone on 10meg gets full speed and is happy?
Customer satisfaction is about these type of things.
|