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Chrysalis · 08-05-2006, 14:43

perhaps people think all these polls pick the same bucnh of people each time?

dont you stop to think if you add up all the pollsters from all the surveys it probably translates to a reasonable % of the customer base to mean something. By discrediting the poll you are in denial and the first step to solve a problem is accepting it.

I would have a lot more respect for ntl if after this poll they held their head up high and said we are doing X and X to resolve this and to improve customer satisfaction but of course they are planning to increase customer count per employee yet again and next years polls will in all likelyhood show lower then 81% satisfaction.

08-05-2006, 14:43	#49
Chrysalis Inactive Join Date: Sep 2003 Posts: 12,047	Re: ntl bottom in USwitch poll. perhaps people think all these polls pick the same bucnh of people each time? dont you stop to think if you add up all the pollsters from all the surveys it probably translates to a reasonable % of the customer base to mean something. By discrediting the poll you are in denial and the first step to solve a problem is accepting it. I would have a lot more respect for ntl if after this poll they held their head up high and said we are doing X and X to resolve this and to improve customer satisfaction but of course they are planning to increase customer count per employee yet again and next years polls will in all likelyhood show lower then 81% satisfaction.