Quote:
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Originally Posted by Neil
For those people who think that even if ntl came top for customer satisfaction that we wouldn't believe it-unfortunately we'll never be able to put this to the test because "ntl" & "top of customer satisfaction survey" are never going to be said in the same breath.
Fact.
End of.
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No Neil, Your
Opinion, end of.
So the bottom 5 are all seperated by just 2%, and BT beat ntl by just 1% (which could be anything between 1 and about 300 people at the extreme). 81% is not good, but then neither is 82% or 83% - the bottom five are all bad and could have ended up in any order depending on just a few hundred replies, and the difference between first and last is just 11%. Poor results for ntl (and BT) but over 4 in 5 customers being satisfied is hardly the damnation that some bitter posters would have you believe.