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Originally Posted by Stuart C
Depends how the sample used in that survey is made up. It could be that more than 90% of ntl's customers are happy with their survey. It's just that they picked a goup of 16,000 people where 81% were unhappy.
Equally, it could be that less than 81% overall are happy.
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Either way, ntl came last (as usual)
Coincidence?
Absolutely not.