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Originally Posted by nffc
I reckon it's a MAC filtering thing. They've set all their engineers' PCs to Allow and everything else to block - especially since it was THEM that cut you off.
Not even registering has unblocked it for some reason. Which also explains the multiple "not working" / 169 issue.
I'd ring NTL back and get them to check for blocks on the account.
I can't see how it's a problem your end:
- Hardware's eliminated by using >1 PC
- Software's eliminated by reinstalling Windows
Or with the connection since the engineer's worked...
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This is pretty much my conclusion, but I've literally talked to them upwards of 10times, and they deny it's me, I'm really upset with the way they;ve handled the situation.
From the tech support viewpoint, the actual technicians they've sent have always been perfectly pleasant.