[sine2020]

Hi Everyone,

I've just signed up with you. I'm trying to find out if anyone is having the same serious speed issues as I am getting with Telewest in the M29 area of Manchester.
I foolishly left BT (1Mb) to wait for the Blueyonder 10MB elite service. I signed up in October 2005 to a VERY poor 4MB service. I was on the phone to them the day I signed up. I was getting speeds of around 500k to 1mb. This went on until Feb 2006 when the backbone was upgraded to the dual 10Gb circuits. I was still receiving the problems and got an email welcoming me to the '10mb' club!
It is now May and I am STILL receiving a service that is so poor that I am considering speaking to the governing bodies.
I now - STILL - get speeds up to 1MB at best. I normally get speeds of about 60kbps or on a good day 200-300kbps. They are NEVER stable and never get better.

Blueyonder have told me the UBR I connect to is on about 98% usage because I am in a high contention area. As far as I am concerned this is totally unacceptable. I pay good money for a 10Mb service yet am getting far less that my old, reliable 1MB BT line. I never rang BT with a fault in the 2 years I was with them. I have not gone more than 2 weeks with Blueyonder except for the last month because I am just sick of speaking to them.
Their reply is... "This is a very localised fault. We are looking at a fix but it is with budgeting. We do not know when it is going to be resolved."
They have told this to me since joining in October 2005. The fault will not be shown in the usual place on the website because it does not effect enough people. This means to me they will not rush or possible deal with this.
I would love to hear if anyone else has this 'fob off' told to them.


Cheers

Simon P

si-net.org