Quote:
|
Originally Posted by dooper786
It sounds good to me since muggins here is paying £17.99 for 1 MB. Not for long though,I've just been onto my online bank and pulled their direct debit payment and wrote to NTL GHQ to terminate my contract. I've had enough of honest long standing customer exploitation.
|
I don't blame you really, I'm still mad that I've been paying full whack all this time. All this bartering bluffery isn't the modern way and makes me feel distinctly uncomfortable. It's just a bit odd, unofficial pricing - Make's you feel like you've got to be alert the whole time, making sure no ones getting a better deal than you.
dooper, I'd be inclined to ring cancellations and plain tell them how you feel. Don't bluff about cancelling, but tell them WHY you want to cancel, how it's unfair to offer existing customers deals like these in a back handed fashion. You'll probably be offered a decent discount and hopefully they'll get the message. Up to you though. The cut deals are ruddy competitive and actually
match the service I receive.
Just seems odd that even when you're actually SERIOUS about cancelling you're not willing to give them an opportunity to 'sort you out'.
I DO admire your principles though and I agree with them to an extent.
Quote:
|
Originally Posted by MrB
I am therefore paying £30.99 for 1MB, Family pack and 321 (plus coming to the end of a Onetel deal for free evening and weekend calls for one year). Is this still a good deal or should I be contacting Customer Retentions...
|
Read back through the various posts to see what people have been offered. A good deal is one that you're happy with. Of course this changes when you find out what other people are paying and recieving...