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Originally Posted by James Henry
Nit picking and pedanticism, the second place to hide when you can't back up your point 
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Still if you can't pick holes in what I say best pick them in how I say it I guess.  |
A phrase involving "pot, kettle & black" springs to mind.
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Originally Posted by Chrysalis
your service is good so that means ntl must be an awesome provider right?
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*sigh* whatever ...
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Originally Posted by JoshGrey
Has anyone actually seen the survey results directly as opposed to the various media headlines...?
I thought that I actually saw some real figures on the survey that suggested that BT, AOL and ntl had managed something like 75% or 85% percent approval/satisfaction and still they came "last". PlusNet came top I think with results in the 90s...if those numbers are anywhere near right then to be honest it occurs to me that those who say these results prove ntl is poor probably fall into the significant minority of 25-15% whilst those who defend ntl based on their experience probably fall in to the 75-85% thus maybe this survey actually reflects what we experience.
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No, I don't think anyone has seen them.
In fact the article says "
YouGov found that BT, NTL and AOL - who between them account for half of all broadband subscribers in the UK - came bottom in seven out of nine categories between them". No mention of how many each came bottom in, but ntl are only mentioned once - "
when it comes to overall customer satisfaction, NTL came bottom of the pile, closely followed by BT" - so BT obviously only just avoided coming last in that. BT also (apparently) did badly in the value for money category. Still, a few actual facts (or lack of them) never stop a good story eh